Automated return processing between Logic4 and Returnless
From return registration to credit invoice and refund, fully automated via Logic4 and MultiSafepay.
Business context & growth
Gorilla Wear is an international fitness and sportswear brand with a strong online presence. The brand sells worldwide through multiple webshops and serves a growing customer base in various markets.
Logic4 is used as the central ERP system for order management, inventory, and financial administration. Customers register returns via Returnless, which serves as the customer-facing return interface.
With increasing order volume, the number of returns also grew. This created a need for consistent and scalable handling of returns and associated financial processing.
Operational challenges
Without a direct connection between Returnless, Logic4, and MultiSafepay, friction arose in daily return processing.
When a return was registered, order information had to be manually looked up in Logic4. Credit invoices were created separately and refunds in MultiSafepay had to be executed independently. This made the process time-consuming and error-prone.
As the number of returns increased, it became clear that this approach was not scalable and provided insufficient visibility into the status of returns and refunds.
Core problem: return processing and financial handling were fragmented across multiple systems and required manual actions.
Solution: end-to-end return integration
A custom integration was set up that fully connects Returnless, Logic4, and MultiSafepay. Return registrations start in Returnless, after which order data is retrieved from Logic4 and the financial handling including refunds is automated.
Order data retrieval
With each return registration, the corresponding order data is automatically retrieved from Logic4. This includes customer details, order lines, and payment information, ensuring the return is always linked to the correct order.
Credit invoice creation
Once a return is approved, a credit invoice is automatically created in Logic4. The lines and amounts are correctly copied from the original order, preventing manual work and discrepancies.
Automatic refunds
After creating the credit invoice, the refund is automatically initiated via MultiSafepay. The reimbursement proceeds without manual actions, with consistent status updates to the team.
Result: fully automated return processing
Returns are automatically processed from registration to refund
Credit invoices are created directly and error-free in Logic4
Refunds via MultiSafePay are automatically initiated
Customer service spends significantly less time on manual return handling
Architecture
Technical architecture
A custom integration serves as the central link between Returnless, Logic4, and MultiSafepay, orchestrating the complete return and refund flow.
Returnless: Return registration and customer communication. Starting point of every return flow.
Integration service: Orchestration of the complete flow. Retrieves order data, manages credit invoices, and initiates refunds.
Logic4: Central ERP system. Source for order data and processing of credit invoices.
MultiSafepay: Payment processing. Receives refund instructions and executes reimbursements.
This architecture ensures a fully automated return flow without manual intermediate steps.
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